Do I need a Doctor's referral before starting Physiotherapy?
No. Private patients do not need a referral from a doctor to see us! All of our physiotherapists are Primary Health Practitioners who are experts in the diagnosis, treatment and management of musculoskeletal injuries and neurological conditions.
If you’re in pain and unsure whether a Doctor or a Physiotherapist is the right health professional for you to see, give us a call on 08 9274 6711 to speak to an expert physiotherapist.  

Do you accept Workers Compensation (WC) or Motor Vehicle Accident (MVA) claims?
Yes. If you are involved in a Workers Compensation or Motor Vehicle Accident (MVA) claim you will need a Doctor’s referral and provide us with your claim number from your insurance company before attending your initial assessment. 

What can I expect at my Initial Assessment?
A comprehensive assessment where a detailed history of your problem with be taken, including any previous episodes that you may have had, in addition to relevant health and lifestyle questions.
Following this history taking, a physical assessment will be made to determine the clinical diagnosis of your pain or injury. During this time, you may be asked to partly undress so that the physiotherapist can examine the problem and surrounding areas more accurately. Patients are always welcome to bring a chaperone if they wish.

Following the assessment where a clinical diagnosis is determined, a “Patient Action Plan” will be discussed with you outlining your treatment program and how many sessions we estimate it will take to get you back to enjoying life free of pain or injury.  

Please ensure you are arrive 10-15 minutes early to complete the Patient Registration Form as any delay will unfortunately reduce your treatment time and may impact on the recovery process. For your convenience we have made the Patient Registration Form available to download from our website, saving you time by allowing you to complete the form at your leisure.

How many sessions will I need?
This depends upon the injury as well as the individual. Each treatment plan is specifically tailored and an estimate of how many sessions you may need will be determined following the Initial Assessment. Your progress will be regularly checked throughout the course of your treatment to ensure excellent progress is being made at all times.

When should I arrive for my scheduled appointment? What if I am running late?
You will need to arrive 10-15 minutes prior to your Initial Assessment to complete the Patient Registration Form. To save you time, the Patient Registration Form has been made available for you to download from our website. 

All of the experts at Swan Physiotherapy endeavour to run on time and any delay or late arrival will unfortunately reduce your treatment time and may impact on the recovery process.

What should I wear to my physiotherapy session?
Physiotherapy assessment and treatment generally requires access to the area of concern so please wear loose, comfortable clothing that does not restrict your movement. If you wish to bring a change of clothes, a T-shirt (or a singlet for neck and shoulder problems) and shorts are advisable. If your injury involves running, please bring your running shoes.

What should I bring on my Initial Assessment?

• If you are referred from a Doctor or Specialist, please bring the referral letter.

• Any X-rays, CT-Scans or MRI-Scans and their reports relevant to your injury.

• A list of your current medications.

• Private Health Insurance card for an instant rebate, saving you a trip to the health fund.

• Also, please bring your diary so you can schedule appointments in advance to get the most convenient times for you.

Can I claim my Private Health Insurance rebate?
Yes, you can claim on the spot. All services provided at are covered under private health insurance.
Please bring your health fund card to your consultation and using our HICAPS system we can swipe your card for an instant transfer of your rebate, saving you a trip to the health fund. Depending on your individual provider and level of cover, you will then simply need to pay the gap fee.

What methods of payment do you accept?
Private patients need to settle their accounts at the end of each treatment session. Swan Physiotherapy accepts EFTPOS, Visa/Mastercard, and cash as forms of payment.

Insurance claims are billed directly to the insurer provided all of the necessary documentation is completed. The gap fee for each treatment session can be paid by any of the previously outlined methods.

What happens if I need to reschedule my appointment?
Missed appointments are an inconvenience to the clinic and our other patients (we have a long list of people waiting to get an appointment at all times), and generally means that you will require more treatment to recover.

If rescheduling an appointment, 24 hours’ notice is required otherwise a cancellation fee equal to the consultation price will be charged.

People who repeatedly miss or reschedule appointments will regretfully be discharged from care.

What conditions do we treat?
Swan Physio are experts in the diagnosis, treatment and management of musculoskeletal injuries and neurological conditions. See How Can We Help for more